Why Can’t I Send Email To Some Customers?

HTLogoV3_72hWe're working through a ticket now where an Office365 user can't send email to a supplier who has their email on Rogers.com. Its the only place they can't send email. We've gone through all the standard fixes like white listing email addresses and domain and confirming mx and spf records are correct. Still mail will not arrive.

The Error is:
Local senders are prohibited to send to local recipients without authentication

Now our Office365 customer is not on a Rogers server and so should not be considered "Local".

In the end it seems that Rogers uses the same email provider as Telus and our Office365 customer had once upon a time been on Telus email and that Telus had not fully deleted the customer data from their servers. As such the Roger's account was using data from an old Telus account.

If you are Rogers email or Telus email, We recommend moving your company to Office365. You can still use your companies web address. To find out more about moving your company to Office365, Visit www.Helia365.ca

ps. I found my support call with Roger's to be incredibly insecure and disconcerting. They directed me to send emails about the error details to the customer's private email address and said they would retrieve it from there – which they did while I was on the phone. It seems that Roger's technical support has access to read the private emails of their email customers.

☎ Darvin Zuch
Business Phone Systems and Call Centers
Dar Zuch | Calgary | dar@helia.ca | (403) 668-7895 x200

All the marketing in the world will not grow your business if you don’t answer your phone. Responding to the traffic caused by your company’s activities is proven to promote growth both in the short and long terms.

Hi my name is Dar Zuch and I’m the COO of Helia Technologies. We help companies with their phones.

Business phone systems can be deployed quickly for those looking to limit capital expense. Hosted phone systems today fill the needs of 90% of organizations with flexibility previously unavailable. It really comes down to a simple truth. Phone calls must be answered. Each and every one of them and before they go to voicemail.

Reviewing how your calls are handled and ensuring that callers are responded to quickly and consistently is the only sure way of growing your business. Come to one of our seminars or simply drop us a line.

When you start looking at your phone options we’re ready to help out.

Published by

Dar Zuch

Find me on Linkedin at: https://ca.linkedin.com/in/darzuch

Leave a Reply

Your email address will not be published. Required fields are marked *