Phone-Answering Mistakes Your Receptionist Is Making When Receiving Calls
Handling calls is one of the crucial tasks of a receptionist. It is for this very same reason that we employ a receptionist with good interpersonal skills, a pleasing personality, and flexibility in any situation.
When somebody call up a company or a business, the call is most likely received by the receptionist. The manner of how the receptionist handles a call, creates an impression of the company. However phone-answering mistakes may be committed consciously or unconsciously, either by lack of foresight, inexperience, or inability to anticipate.