How To Update the Main Greeting on Your 3CX Phone System

With Christmas around the corner, customers are asking how to update the greeting on their phone system.

I'll show you how easy it is to update the greeting on your 3CX Phone System.  It so easy anyone can do it.

Steps to Update Your Phone System Greeting

  1. Write out the script of your new recording
  2. Download and run "Audacity" software
  3. Using a professional USB microphone, record your new greeting in Audacity
  4. Using the "Compress" tool to optimize the sound
  5. Ensure your audio format is 8khz and 16 bit
  6. Export (not save) your audio file is a 16 bit Microsoft Wave file
  7. Find the appropriate Digital Receptionist greeting in your 3CX Phone System 
  8. Upload the new greeting file
  9. Test by dialing your main number or the extension number for the Digital Receptionist from your internal phone

Visit our YouTube channel to learn more about changing your Auto Attendant or Visit our 3CX Phone System page at

☎ Darvin Zuch
Business Phone Systems and Call Centers
Dar Zuch | Calgary | | (403) 668-7895 x200

All the marketing in the world will not grow your business if you don’t answer your phone. Responding to the traffic caused by your company’s activities is proven to promote growth both in the short and long terms.

Hi my name is Dar Zuch and I’m the COO of Helia Technologies. We help companies with their phones.

Business phone systems can be deployed quickly for those looking to limit capital expense. Hosted phone systems today fill the needs of 90% of organizations with flexibility previously unavailable. It really comes down to a simple truth. Phone calls must be answered. Each and every one of them and before they go to voicemail.

Reviewing how your calls are handled and ensuring that callers are responded to quickly and consistently is the only sure way of growing your business. Come to one of our seminars or simply drop us a line.

When you start looking at your phone options we’re ready to help out.

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