How To Create the Best Inbound Call Flow and Auto Attendant for your Phone System

Phone calls to your business represent revenue.   Significant revenue is spent causing the phone to ring and revenue is lost when the phone is not answered.

How to best leverage the investment into your phone system?   Answer your phone – Aways – On the first ring – By a live person.


Calls should always ring phones at the office and not just the reception phone.  In a small and medium sized business, all phones should ring in the office if revenue, customer service and sales are important.  Individual phones can be place on DND if the person is busy.  Every time a new customer calls and that call goes unanswered and goes to voicemail, you've lost a customer.  That caller will google your product and phone and buy from someone else.

A best practice inbound call flow for a small and medium business is to ring all phones 4-6 times and then go to the auto attendant.   The greeting should use the format:

Thank you for calling HELIA.  If you know the extension of the person you're calling, please dial it now.  Otherwise for Sales, please press 1,  for service press 2, for 

To learn more about inbound call flows, auto attendants and HELIA, visit us at:

How to Create the Best Auto Attendant for your Phone System?  K.I.S.S.

☎ Darvin Zuch
Business Phone Systems and Call Centers
Dar Zuch | Calgary | | (403) 668-7895 x200

All the marketing in the world will not grow your business if you don’t answer your phone. Responding to the traffic caused by your company’s activities is proven to promote growth both in the short and long terms.

Hi my name is Dar Zuch and I’m the COO of Helia Technologies. We help companies with their phones.

Business phone systems can be deployed quickly for those looking to limit capital expense. Hosted phone systems today fill the needs of 90% of organizations with flexibility previously unavailable. It really comes down to a simple truth. Phone calls must be answered. Each and every one of them and before they go to voicemail.

Reviewing how your calls are handled and ensuring that callers are responded to quickly and consistently is the only sure way of growing your business. Come to one of our seminars or simply drop us a line.

When you start looking at your phone options we’re ready to help out.

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