We've installed a lot of 3CX Phone systems to become a 3CX Platinum partner and the pace is increasing. Something we've found is that the default phone templates with 3CX are good, but always need changes. To be fair, phone templates are a key differentiator with 3CX Phone system and one of the main reasons we deploy 3CX over any other phone system. Have commercial support of major open phone brands and the flexibility to build on them is a major boon of 3CX.
Phone templates mature over time and the modifications are defined by the industry the phones are placed in. My hope is that I can document the best practices of changes to Yealink Phone templates for 3CX phone system
Changes:
- Set time format from 24 hours to 12 hours
- Turn Screen Saver off (For T27p and lower phones)
- Turn on Call-in-progress indicator
- Add Intercom Prefix Button
- Add two park buttons (in offices)
- Set up five multicast listeners
- Set up custom wall paper
- Direct Sip Calling Off to block Ghost calls
- Page All Multicast Button
- Turn on mute by default on intercom
- Extended Name for button labels
- Disable PC port (For Colony profiles)
- Backlight on all the time
Template Location
Templates can be found at:
http://www.heliatools.com/template.html
Some Details
Ghost Calls
features.direct_ip_call_enable = 0 account.1.sip_trust_ctrl=1
Multicast Setup
multicast.listen_address.1.label = Page All multicast.listen_address.1.ip_address = 224.0.0.32:10000 multicast.listen_address.2.label = Church multicast.listen_address.2.ip_address = 224.0.0.32:10001 multicast.listen_address.3.label = Bell Dinner multicast.listen_address.3.ip_address = 224.0.0.32:10002 multicast.listen_address.4.label = Page Houses multicast.listen_address.4.ip_address = 224.0.0.32:10003 multicast.listen_address.5.label = Page Shops multicast.listen_address.5.ip_address = 224.0.0.32:10005 multicast.listen_address.6.label = Bell School multicast.listen_address.6.ip_address = 224.0.0.32:10006 multicast.listen_address.7.label = Bell Church multicast.listen_address.7.ip_address = 224.0.0.32:10007
We have created several profiles for different page groups as below.
Master
- Page All
- Church
- Bell Church
- Bell Dinner
- Page Houses
- Page Shops
- Bell School
Home
- Page All
- Bell Dinner
- Bell Church
- Page Houses
- Bell School
Home w Church
- Page All
- Church
- Bell Church
- Bell Dinner
- Page Houses
- Bell School
Shops
- Page All
- Bell Church
- Bell Dinner
- Page Shops
Kitchen
- Page All
- Bell Church
- Church
- Page Shops
- Bell School
Snom PA1 Church
- None
Snom PA1 Outside Speaker
- Bell Church
- Bell School
- Bell Dinner
