How To Use Words for Letters and Spelling Words over the Phone

Have you ever had to spell an email address or password over the phone and end up stumbling for the best word to represent a letter?

Its a common issue that goes back over 100 years and has a solution.   Most commonly recognized as the NATO alphabet, for its inclusion in NATO manuals, it predates NATO.

 Most military service people are very familiar with it, unfortunately, most Canadian, know nothing of the military.

The next time you need to spell out an email address or password over the phone, here is a good, time-proven system to do it with.   

Enjoy.

 

Phonetic-Alaphabet-Words-for-Letters

Customizing Yealink Phone Templates in 3CX Phone System

Yealink T48g Desk Phone

We've installed a lot of 3CX Phone systems to become a 3CX Platinum partner and the pace is increasing. Something we've found is that the default phone templates with 3CX are good, but always need changes. To be fair, phone templates are a key differentiator with 3CX Phone system and one of the main reasons we deploy 3CX over any other phone system. Have commercial support of major open phone brands and the flexibility to build on them is a major boon of 3CX.

Phone templates mature over time and the modifications are defined by the industry the phones are placed in. My hope is that I can document the best practices of changes to Yealink Phone templates for 3CX phone system

Changes:

  • Set time format from 24 hours to 12 hours
  • Turn Screen Saver off (For T27p and lower phones)
  • Turn on Call-in-progress indicator
  • Add Intercom Prefix Button
  • Add two park buttons (in offices)
  • Set up five multicast listeners
  • Set up custom wall paper
  • Direct Sip Calling Off to block Ghost calls
  • Page All Multicast Button
  • Turn on mute by default on intercom
  • Extended Name for button labels
  • Disable PC port (For Colony profiles)
  • Backlight on all the time

Template Location

Templates can be found at:

http://www.heliatools.com/template.html

Some Details

Ghost Calls

features.direct_ip_call_enable = 0
account.1.sip_trust_ctrl=1

Multicast Setup

multicast.listen_address.1.label = Page All
multicast.listen_address.1.ip_address = 224.0.0.32:10000

multicast.listen_address.2.label = Church
multicast.listen_address.2.ip_address = 224.0.0.32:10001

multicast.listen_address.3.label = Bell Dinner
multicast.listen_address.3.ip_address = 224.0.0.32:10002

multicast.listen_address.4.label = Page Houses
multicast.listen_address.4.ip_address = 224.0.0.32:10003

multicast.listen_address.5.label = Page Shops
multicast.listen_address.5.ip_address = 224.0.0.32:10005

multicast.listen_address.6.label = Bell School
multicast.listen_address.6.ip_address = 224.0.0.32:10006

multicast.listen_address.7.label = Bell Church
multicast.listen_address.7.ip_address = 224.0.0.32:10007

We have created several profiles for different page groups as below.

Master

  • Page All
  • Church
  • Bell Church
  • Bell Dinner
  • Page Houses
  • Page Shops
  • Bell School

Home

  • Page All
  • Bell Dinner
  • Bell Church
  • Page Houses
  • Bell School

Home w Church

  • Page All
  • Church
  • Bell Church
  • Bell Dinner
  • Page Houses
  • Bell School

Shops

  • Page All
  • Bell Church
  • Bell Dinner
  • Page Shops

Kitchen

  • Page All
  • Bell Church
  • Church
  • Page Shops
  • Bell School

Snom PA1 Church

  • None

Snom PA1 Outside Speaker

  • Bell Church
  • Bell School
  • Bell Dinner

Why Can’t I Send Email To Some Customers?

HTLogoV3_72hWe're working through a ticket now where an Office365 user can't send email to a supplier who has their email on Rogers.com. Its the only place they can't send email. We've gone through all the standard fixes like white listing email addresses and domain and confirming mx and spf records are correct. Still mail will not arrive. Continue reading Why Can’t I Send Email To Some Customers?