Why Your Telephone Answering Techniques Is Losing You Money
When a customer makes a call to a company, he expects to be accommodated according to his needs, demands and purpose. The satisfaction of the customer is basically dependent on how their dealings are handled. If the dealing is throughout telephone, it is important to take note of telephone answering techniques because, unlike actual or face to face communication, only the words used and the tone of voice will serve to manifest the goodwill of the company. Inability to apply the proper ways of answering a telephone call can lose your business money, among other things.