If you want your Business to Grow, You have to Answer your Phone
I feel weird having to say something so obvious. As a business owner or a salesperson, money doesn’t just show up in your account every few weeks. That’s for employees in government offices. We who live in the open market must serve customers before there is to be money in the bank. How is that done? Its simple – not always easy – but definitely simple.
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Phones in Medical Practices
Doctors, Dentists, Optometrists, veterinarian
When we call our doctors, we like to speak to someone in person. One thing we find in medical practices is the peculiar absence of voicemail.
With the offices we support, 80% of the phone volume is calls coming in. People call to make and update appointments, ask about perscriptions, and sometimes just to hear a caring voice.
Call handling has changed a lot in the last 10 years. Features found in large multi-national call centers have found their way down to local businesses.
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Voicemail: the Bane of Business Growth
Three Problems with Voicemail and the Seven Features to Boost Revenue.
Finding the right person to call can be time consuming. After wading through transfers, and "you need to call this number", you finally are at the right person and get… voicemail.
Of all calls that go to voicemail, how many lead to sales? A more pointed question: Of all the callers that failed to leave a message, how many of those lead to a sale. The answer is very likely – none. Continue reading Voicemail: The Bane of Business Growth