How To Office Phone Systems in Calgary Alberta

There is a wide range of Phone Systems in Calgary.  Many companies still have Nortel phone systems that were installed 30 years ago and still work well.  Some of these phone systems lack voicemail or even caller ID as these features were not common when the systems were installed.

The most common type of phone system for businesses in Calgary are Hosted phone systems.  These have a lower upfront cost because some of the required equipment is in the Cloud and included in monthly costs instead of the upfront capital costs.   Hosted phone systems range in price from $30 / extension / month to $55 / extension / month.  This means that a 10 phone hosted phone system can run $550 / month.  This would include the monthly phone line calling costs as well as the equipment.

Alternatives to Hosted Phone Systems

The alternative is to use a premise phone system.  These are systems like Nortel where a large phone system is mounted on the wall at your business.  This large box has a large cost as well but the monthly costs are typically much lower as there is no per extension price and only the monthly phone line calling costs.  Premise based phone system give you a lot more control and ability to customize for your special business needs.

Helia Recommends for Hosted Phone Systems

There are literally thousands of hosted phone system providers and brands in Canada. represents the best in class phone system at a good price.   We have seen and used a lot of phones systems in the last 10 years and is our favorite.  If you have pre-existing VoIP phones from Polycom, Yealink, Snom, Cisco or Aastra, we can reprovision your phones and save you money.

Learn more at:

Helia Recommends 3CX Phone System for Premise Phone Systems

3CX Phone system is the industry leading and benchmark for phone systems.  Pricing is based on the number of concurrent calls you want the system to handle from 4 to over 1000.   It has tight integration with accounting, enterprise, crm systems as well as Gmail and Microsoft Office365.  3CX is particularly good for mobile user and  organizations that have a lot of low use phones because unlike hosted systems, you pay for total capacity and not per extensions.

Learn more about 3CX Phone System at:


Private Radio Towers For Better WiFi and Cellular Signals

DIY Radio Antenna Towers for Rural and Commercial Buildings

This week we installed a 55-foot radio tower just east of Red Deer at Foothills Camp.   That's about 5 stories tall.

These radio towers are simple enough to install yourself though you do need a couple of strong and capable guys to raise the tower.  After putting up a couple of these, we also recommend having a tractor or some sort of hoist available.  At 55 feet and loaded with antennas, these are not light.

Preparation Work for Tower Installation.

This particular tower design doesn't require concrete.  It comes with a base plate that's designed to be placed on normal earth and installed with spikes. Most of the support comes from the building that is next to the tower.

Set aside two days to get the tower setup, mounted and equipment attached.

If you do decide to use concrete, there is a "Hinged Up Base" available that makes the installation somewhat easier.  The base is buried down 4 feet and covered with earth or in concrete.

The building that the tower mounts to is very important to its stability.  The manufacturer recommends a single 10ft length above the top of the building though we've found with a little more than that, it's still very stable.   If you want or need to go significantly higher, guy wires will be required.   Guy wires attach to the tower and stabilize it in the three directions.

And yes the towers are CSA certified

Radio Towers Improve Reception

Trees, buildings and other solid objects block radio waves and wireless signals. Getting up above buildings and objects will give you a stronger signal and better reception.

The theory is simple. The signal is picked up from the source which will be your ISP for the internet or a cellular tower for cell phones and then re-broadcast much lower to the ground where people and devices are.

Do It Yourself Kits

We sell Radio Tower kits on our web store. Find out more at:

If you'd like us to install a tower and are in Alberta, Canada, Call or email us (403) 698-0700 or

More Information about Radio Towers

Check out our Helia Technology website for more information on Radio Towers.  Learn more at

Shaw Internet Down? Get Backup Internet to Keep Things Going

A second internet connection is inexpensive and keeps you going during a Shaw outage.
Internet is just as important as water or power for a business.  When it breaks, you might as well send everyone home.

Backup internet is inexpensive and though it might be slower then your Shaw connection, it will keep your business going even during a Shaw outage.

Today saw national outages with Shaw internet.  This means that Credit card payment terminals don't work, VoIP phones don't work, cloud based tools don't work, email doesn't work and of course, the internet doesn't work.

Backup internet sits in the background.  When the Shaw internet connection has problems,  you're router will automatically switch over and start putting your internet over the secondard backup connection.  It may be slower but everything will continue to work.

Find out more at:

Or phone HELIA at (403) 668-7895