Setup PFSense for 3CX Phone System

3cx-partnerWe always recommend PFSense  firewalls for use with Phone Systems.   PFSense provides excellent value and advance configuration options to protect your network from intruders and keep your VoIP traffic running well.

We've created a video to take you through the basic setup of PFSense for 3CX Phone System.  See our other videos for additional advanced configuration.

In this video we will:

  • – Configure the IP range
  • – Configure DHCP Services
  • – Setup Option 66 Auto Config for Phones
  • – Setup Manual Outbound NAT
  • – Setup Port Forwarding

We can preconfigure and ship PFSense firewalls directly to you.  For more information visit:

PFSense SG2440 Firewall and Security Gateway Appliance


 

Customizing Yealink Phone Templates in 3CX Phone System

Yealink T48g Desk Phone

We've installed a lot of 3CX Phone systems to become a 3CX Platinum partner and the pace is increasing. Something we've found is that the default phone templates with 3CX are good, but always need changes. To be fair, phone templates are a key differentiator with 3CX Phone system and one of the main reasons we deploy 3CX over any other phone system. Have commercial support of major open phone brands and the flexibility to build on them is a major boon of 3CX.

Phone templates mature over time and the modifications are defined by the industry the phones are placed in. My hope is that I can document the best practices of changes to Yealink Phone templates for 3CX phone system

Changes:

  • Set time format from 24 hours to 12 hours
  • Turn Screen Saver off (For T27p and lower phones)
  • Turn on Call-in-progress indicator
  • Add Intercom Prefix Button
  • Add two park buttons (in offices)
  • Set up five multicast listeners
  • Set up custom wall paper
  • Direct Sip Calling Off to block Ghost calls
  • Page All Multicast Button
  • Turn on mute by default on intercom
  • Extended Name for button labels
  • Disable PC port (For Colony profiles)
  • Backlight on all the time

Template Location

Templates can be found at:

http://www.heliatools.com/template.html

Some Details

Ghost Calls

features.direct_ip_call_enable = 0
account.1.sip_trust_ctrl=1

Multicast Setup

multicast.listen_address.1.label = Page All
multicast.listen_address.1.ip_address = 224.0.0.32:10000

multicast.listen_address.2.label = Church
multicast.listen_address.2.ip_address = 224.0.0.32:10001

multicast.listen_address.3.label = Bell Dinner
multicast.listen_address.3.ip_address = 224.0.0.32:10002

multicast.listen_address.4.label = Page Houses
multicast.listen_address.4.ip_address = 224.0.0.32:10003

multicast.listen_address.5.label = Page Shops
multicast.listen_address.5.ip_address = 224.0.0.32:10005

multicast.listen_address.6.label = Bell School
multicast.listen_address.6.ip_address = 224.0.0.32:10006

multicast.listen_address.7.label = Bell Church
multicast.listen_address.7.ip_address = 224.0.0.32:10007

We have created several profiles for different page groups as below.

Master

  • Page All
  • Church
  • Bell Church
  • Bell Dinner
  • Page Houses
  • Page Shops
  • Bell School

Home

  • Page All
  • Bell Dinner
  • Bell Church
  • Page Houses
  • Bell School

Home w Church

  • Page All
  • Church
  • Bell Church
  • Bell Dinner
  • Page Houses
  • Bell School

Shops

  • Page All
  • Bell Church
  • Bell Dinner
  • Page Shops

Kitchen

  • Page All
  • Bell Church
  • Church
  • Page Shops
  • Bell School

Snom PA1 Church

  • None

Snom PA1 Outside Speaker

  • Bell Church
  • Bell School
  • Bell Dinner

Is 3CX VoIP?

Is VoIP required with the 3CX Phone System?

3cx-partner

Practically all commercial phone systems are internet enabled. That doesn't necessarily mean they're VoIP. VoIP means that your phone conversations are going over the internet and while 3CX does allow this, it also allows the more traditional legacy analog lines (aka POTS / FXO) or Digial PRI lines.

Continue reading Is 3CX VoIP?