How To Backup and Restore PFSense Firewall and Router

PFSense is a commercial grade Firewall, Router and Internet Security device.  Its also opensource.  That means you get incredible value from the option of community support

With all critical infrastructure, the ability to easily backup and restore your config so it can be move is very important.  

I show you how to backup your full configuration and then restore it.


HELIA is an authorized PFSense reseller in western Canada.  We stock the PFSense SG-2440 appliance and provide support for PFSense.

Find out more about this device and PFSense at our online store at: 

PFSense SG2440 Firewall and Security Gateway Appliance


Telus DSL Internet Install and Tagging the Line

We do a lot of Internet installs.  We can put in business grade internet into a business for better pricing than Telus.  (Call us if your interested)

There are generally four types of internet used here Alberta:

1)  Wireless through CCINet, Xplornet, Velocity, Bell, Telus etc

2) Fiber – Generally through Telus but available from other providers too

3) Cable Internet from Shaw, HELIA and others

4) DSL Internet from Telus, HELIA and others.

When we provide and install DSL, Cable or Fiber based internet,  there are physical wires in the ground that someone at some time had to dig a ditch and put them in.  These wires are owned mosted often by Telus (for Fiber and Copper/DSL) and Shaw for Cable.  As such they are part of our process.

When we order Internet,  people somewhere need to connect wires to make internet go to the physical building.  There is no magic here.  They actually need to have someone go to the building in your neighbourhood and physically connect wires. They then need to visit the building and confirm that the wires are working.   This is why it takes time to get internet.

Telus tag new Telus tag

After this is done, they "Tag" the line.  This actually mean that they will attach a paper tag to the wire to let us know where the intenet is.  See the left for a couple examples of what the tags look like from Telus.

Its now our job at HELIA to make sure that the wires at the building telephone room go to the right place in the building.   We do that and then place a internet modem in place test and make sure that your computers have internet.   What a long process.

If your looking for internet we can help.  Visit our page at:



How To Reset Microsoft Edge Web Browser

We have a customer whose Microsoft Edge browser on their compuer was taken over by a malware / tech support scam.  It told them that their entire computer was unsafe. Ransom-ware-tech-support-scam

First step is of course to scan the computer with Antivirus and Anti-Malware tools.   We recommend ESET Anti-Virus and Malware Bytes software.   A commercial version with an active subscription is very important to protect yourself from viruses like this.

In this case, the cause was not found and so we needed to do a manual reset of Microsoft Edge.  Because Microsoft Edge is pre-installed, there are no options to re-install it.  The problem we were trying to solve show up as soon as we opened Microsoft Edge and so we coulnd't access the Microsoft Edge settings to clear them.

Here is how to clear and reinstall Microsoft Edge Browser

First use your File Explorer to go to this path on your computer.  Notice the %username%.  This should actually be your currently logged on user.  If you don't know what that is, simply type "whoami" at the command prompt.


Make sure the Microsoft Edge browser is closed and then delete all the folders and files in here.  This will delete all of your Microsoft Edge user files, password cache, temporary cache, etc.

The next step is to reinstall Microsoft Edge to recreate these settings.  To do this, open your start button and start typing "powershell".  When it finds the Powershell program, right click on it and choose "Run as Administrator".  This will open up another command prompt window.  Then paste the following line in the prompt.

Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -Verbose}

This will set everything back to factory with the Microsoft Edge browser, clearing all those nasty malware pop ups in Microsoft Edge.