How To View Call Recordings in 3CX Phone System

Changing Call Recording Options in 3CX Phone System
Recording your calls is quick and easy.  It's just a button on your phone that you press however by default you cannot see the recordings you've recorded.


As of version 15, the recording controls are found in the Phone Provisioning screen of the 3CX Web Admin.  

Select "Extensions" from the left menu and then "Edit" your extension.  Select the "Phone Provisioning" tab and then Select the "3CX Client" from the "Your Phones" area.  You will find a section titled "Access" in that section there is a "Show Call Recordings" option.  Make sure this is selected.

Find out more about 3CX Phone System at:  http://www.Office-Phone-Systems.ca

How To Record a Special Company Holiday Greeting On Your 3CX Phone System

How to Record a Special Holiday Greeting for your Phone System

Adding a special holiday greeting for your phone system is quick and easy.  The first step is to create a new written script for your phone system.  We recommend something this is:

"Thank you for calling HELIA.  We wish you all the best during this Easter season.   Our office will be closed for the Easter holiday, re-opening on Tuesday at 9am.  If this is an emergency, please dial 1 to be connected to our on-call technician.  Otherwise we welcome you to email us at support@helia.ca or call us when we're back on Tuesday morning.  Thank you for calling HELIA and have a wonderful Easter break.

You can record your own messages or if you want really professional greeting, we highly recommend VoiceBunny.com.   With VoiceBunny.com, you choose a professional voice actor and send them your holiday greeting script.   Within 24 hours, they'll send you back a professionally edited recording of your script.  Now you simply upload it to your phone system.

Recording your message is even easier.  Simply log into the web admin of your phone system and choose the Holiday greeting settings.  In 3CX phone system, this is found under "Settings" > "

 

How to Bridge 3CX Phone System with CudaTel, FusionPBX or FreeSWITCH

Bridging 3CX phone system with CudaTel, FusionPBX or FreeSWITCH allows you to share and transfer calls between the two system.  The first step is to register a trunk between them.  Once the trunk is established, its only a matter of routing rules to send the calls between the systems.

In 3CX, you'll want to create a "MASTER" Bridge.  This means that FreeSWITCH will be connecting to 3CX.

There are a couple important fields that you want to gather from 3CX.

  1. The IP address of 3CX.  Preferably the static local address, presuming that both PBX are on the same network.
  2. The "Virtual Extension Number" for the 3CX bridge.  This become the username for the account and is entered into FreeSWITCH
  3. The Authentication Password.  Enter this into FreeSWITCH as the account password 

Within FreeSWITCH, create a new Gateway.  This gateway should be of the same type used for external SIP trunks and not for extensions.  In FusionPBX this gateway is called "External"

  1. Use the "Virtual Extension Number" from 3CX and use it for all of:  "Username", "From User", and "Auth Username"
  2. Specify the "Proxy" as the IP address of 3CX
  3. The Password is the "Authentication Password" from 3CX.
  4. Also ensure "Extension In Contact" is set to "True"

After submitting the values, you will be able to register a trunk between them.   Now all thats required is setting the appropriate inbound and outbound rules to route calls over this trunk.

HELIA does provide paid support to help setup and configure 3CX Phone System.  If you need help phone or email us at support@helia.ca