How To Setup CRM Integration with 3CX Phone System

Two of your companies most important tools are your phone system and CRM system. I'll show you how to connect your phone system to your CRM.

Your CRM is your customer database and may hold your customers order history. Integrating your CRM to our Phone System is beneficial. 

By integrating you:
 – Shorten the time customers wait for calls to be answered
 – Customer information automatically appears on screens for employees
 – Avoid re-entering customer information
 – Get down to business more quickly and serve more customers

3CX Integrates with the following CRMs:
– Microsoft Outlook
– Microsoft Office 365
– Microsoft Dynamics
– Google Contacts
– Freshdesk
– Nutshell
– MS Exchange
– Insightly
– Exact Online
– Salesforce
– SugarCRM
– Act!
– Zendesk
– EBP
– Datev
– Vtiger

Learn more at:
http://www.office-phone-systems.ca/crm
 

How To Put Internet Access on a Schedule

You may want to block internet traffic at certain times of day or certain days. You can also get more granular on this an block only certain sites by IP or Block only certain computers on your network based on the schedule.

You would do this if your a school or a workplace that blocks certain types of traffic or websites during office/school hours.  You may also want to block internet outside of normal hours as a security measure when no-one is supposed to be around.

How To Schedule Internet Traffic with PFSense Commercial Firewall

Steps to Schedule Internet Traffic

  1. Create a schedule under Firewall > Schedules
  2. Create Firewall Rules under Firewall > Rules and specify the schedule
  3. Create an Alias under Firewall > Aliases to group computers that are part of the override
  4. Create an allow all rule in Firewall > Rules and specify the Alias to override certain computers.

Learn more about PFSense Routers at: https://www.BuyPhonesOnline.ca/pfsense

How To Send Internet To Multiple Buildings Using NanoStation M5 Wireless Bridges

Remote buildings often need to be connected with network access so building can share computer internet, VoIP phones, paging systems, security cameras, building access control, and more.  This could be done with buried network cable or fiber optic cable but wireless bridges can provide the same reliability and speed and a fraction of the cost.

In this example site from Google Earth, there is a number of buildings and we'll connect five of them with NanoStation wireless bridges.  NanoStations are the economic choice for a small number of buildings that are all common long direction.  If buildings are more spread out or there are more buildings then a omni-directional antenna should be added to make the deployment more flexible.

The NanoStation M5 antennas have 45 degree beam width.  This is important because all receiving antennas must be with-in that 45 degrees and be line-of-sight.   Line-of-sight means that no other barriers such as building, trees or other solid objects are not in the way of the antennas.  Signal strength is significantly impacted when antennas are outside of the beamwidth or are not line-of-sight.  This means that the network will be slower and less reliable.

Connecting Buildings with Wireless Internet
Connecting Buildings with Wireless Internet

A single antenna is declared the "Access Point"  All other antennas are "Stations"  The "Access Point" antenna is the one that has a clear line-of-sight of all other antennas and has all other antennas with-in its beamwidth.  In our example, this is Antenna "A".   All other antennas should point towards this one and be configured in "Station" mode.

Your internet connection can be connected to any other antenna.  For this example, internet is coming in a Antenna "E".  Your firewall must be placed at this location to connect the internet to your site network.   We always recommend PFSense firewalls for their value and ability to provide advanced networking configurations.

To find out how to configure individual antennas, visit our Ubiquiti playlist on our YouTube channel.

When you need to order PFSense or the wireless bridges, visit our Online Store at http://www.BuyPhonesOnline.ca/bridges